Policies & Guidelines

General Verizon Arena Policies
Bottles, cans, coolers, fireworks, food, and recording devices are not permitted in Verizon Arena. Video Cameras are never allowed, but still cameras are allowed at the shows discretion. Signs will be posted and event staff will be notified before doors open regarding this policy. While many of these items will be confiscated at the main entrance, all employees should be alert to those items being brought into the facilities. Management expects all representatives of the Safety/Security department to either confiscate or eject those patrons in violation of these policies. If patrons are already inside the facility, the items must be confiscated, discarded or returned to his/her vehicle.

Banners
Banners may not be hung anywhere in the Arena by anyone other than those given written authorization to do so by Verizon Arena. Patrons must return any unwanted banners to their vehicle.

Child's Admission Policy
Everyone, 2 years and older, attending events must have a ticket (exception on some family shows.)

Illegal Vending
Verizon Arena will not permit vending, soliciting, collecting contributions for any purpose whatsoever or distributing of handbills on the premises.

Knives
Patrons in possession of knives or wearing decorative handcuffs or spiked wristbands must return the items to their vehicles, or if inside the building, check these items in with a Security officer in the lobby.

Wristbands
Verizon Arena, in accordance with Alcohol Beverage Laws and with a genuine interest to serve responsibly, ID's every patron wanting to consume alcoholic beverages. In the interest of expediting the process at the point of sale we wristband each person that is 21 years or over.

Laser Pointers
Any patron seen using a laser pointer will be escorted out of an event with no refund.

Underage Drinking, Alcohol Bottles and Can Possession
All patrons in the building, who are identified as being under the age of 21 and in possession of alcohol, will be taken to the Security office, ejected, and their parents will be notified for proper advisement. When necessary, they may be turned over to the NLR Police Department.

All persons who are drinking alcohol and appear to under the legal drinking age but cannot produce proper identification will be processed as above.

All persons identified as the person(s) supplying underage drinkers with alcohol will be processed as above.

All persons 21 and over who are found at the arena with alcohol in bottles or cans in their possession, will be taken to the Security Office.

Arena Admission to Facility, Anti-scalping Policies/Procedures
No person, including minors, shall be admitted to any event in the Arena without holding a valid ticket to the event.

Selling tickets in excess of face value, scalping is illegal in the state of Arkansas. (Refer to 5-53-201 in the Arkansas Criminal Law Manual)

Anyone with information on scalping should report it to appropriate arena personnel.

No persons, including minors, shall be permitted to events at the arena or additional projects at the complex unless properly attired. Verizon Arena reserves the right to determine proper attire for events at the complex. Unless authorized by Verizon Arena, no person shall be admitted into the facility of the complex with any of the following items in his possession:

1. Alcohol beverages or controlled substances (unless prescribed for the possessor) cameras, audio or visual recording equipment, radios, televisions or any other such electronic devices, except when authorized.
2. Pets
3. Bottles, either plastic or glass
4. Shopping carts
5. Cans or coolers
6. Fireworks
7. Weapons and dangerous devices of any type

Unless authorized by Verizon Arena, the carrying of food and beverages into the facility of the complex is prohibited.

No person shall bring any object into the arena with intent to use or which may be used as a weapon or projectile.

Smoking
Verizon Arena is a smoke-free facility. Smoking is not allowed in public areas of the Arena by any patron or employee. There are however, four designated smoking areas outside the Arena.

Anyone observed smoking inside the facility shall be asked to extinguish the item immediately. Any person who refuses to comply with the policy shall be subject to ejection from the facility.

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